PanelCraft UK scoop not 1, but 2 awards!

Tue, 22 Jan 2019 21:13:52 GMT

Jaguar Land Rover Incentives Programme 2017-18

PanelCraft UK has kicked off 2019 on a high, after being notified of two awards in the Jaguar Land Rover Incentives Programme 2017-18.

The Swindon based, paint and body centre, specialise in aluminium and structural aluminium body repairs and carry several manufacturer approval status' - including Jaguar Land Rover.

Jaguar Land Rover awarded PanelCraft UK with;

1st place winner - Top Performer for period 3
4th place winner - Most Improved for period 3

What is Jaguar Land Rover's Incentive Programme?

As you would expect from one of the UK's most prestigious car manufacturers; standards are incredibly high, processes are strenuous and customer satisfaction is at the very core of their business and ours.

Jaguar Land Rover have examined, scored and obtained feedback across several areas of PanelCraft UK's operation, to name a few;

JLR obtain direct customer feedback, ensuring we are delivering exceptional standards of customer satisfaction.
We are audited every 6 months, measuring us to a very strict ISO standard.
There is regular training for all relevant technical employees, including monthly e-learning for the team and some customer-facing staff members.
Hands-on testing for a variety of skills, such as aluminium welding. Some tests can take up to 4 consecutive days to complete and are carried out by external welding companies, who will rigorously test our ability to maintain such a high-standard of repair.
JLR go one-step further, they will also inspect every level of our operational processes; such as checking the calibration of our tools, how we store genuine parts, authorised paints, invoicing, our customer workflow and satisfaction processes and environmental factors such as waste disposal, recycling and so on.

All of the above and more, is measured to provide us with an overall quality score.

Our results are then compared against the national average and JLR will then position us among our peers of manufacturer approved paint and body repair specialists.

In summary, we are absolutely thrilled to receive this recognition and to be named the Number 1 Performer, across the UK.

Benefits of using a manufacturer-approved repairer

Mon, 06 Aug 2018 09:14:09 GMT

The importance of know-how

If you are a British motorist you will spend, on average, approximately ten hours a week in your car. Your vehicle is your pride and joy and cars are not cheap; to buy a vehicle is likely to be the second-biggest purchase you will make in your lifetime.

So naturally, it is devastating if your vehicle sustains damage, whether it be a result of a road traffic accident, an unfortunate car park incident or if you accidentally reversed into a tree, a wall or your neighbour’s brand-new Jaguar. Accidents are an unavoidable part of owning a car but when it comes to fixing your pride and joy, sub-standard repairs are completely avoidable and one fool proof way of ensuring your vehicle returns to, or exceeds, its pre-accident state following any damage is to take it to a manufacturer-approved repairer.

A manufacturer-approved repairer is an accident repair centre that has a direct relationship with the company that built your car and as such, has the technical knowledge, specialist equipment and manufacturer support to ensure a damaged vehicle is restored to the highest manufacturer safety and quality standards. Becoming a manufacturer-approved repairer is no easy feat, as the repairer must adhere to the manufacturer’s strict core standards that focus on repair integrity, customer hospitality, the repairer’s premises and equipment and repair guarantees.

To obtain approval, a repairer must send its technicians on training that is conducted by the manufacturer itself. Here they learn how the manufacturer expects their vehicles to be taken apart, repaired and put back together, which includes processes such as structural aluminium and steel welding, electrics and airbag and refrigerant handling. Furthermore, manufacturer-approved repairers have access to manufacturer repair methods, a paint mixing scheme and diagnostic equipment for their technicians to use back at site to maintain the integrity of your vehicle during the accident repair process.

Manufacturer-trained technicians must also use genuine replacement parts when repairing your vehicle. Non-genuine parts may look extremely similar and cost a little less, but genuine parts have undergone rigorous safety tests and been approved by the manufacturer to ensure your vehicle is as safe as it can possibly be.

Another massive benefit of taking your car to a manufacturer-approved repairer is that you will receive a genuine repair guarantee following the successful completion of the repairs. This means any warranties that are left on your vehicle from when it was purchased remain intact and it guarantees the parts, paint and the repairs themselves. Only manufacturer-approved repairers can issue genuine repair guarantees.

Given how expensive cars can be and how reliant we are as a nation on our cars, safety is paramount. By taking your car to a manufacturer-approved repairer to be fixed will ensure that the safety of your car, your loved ones and yourself will never be compromised as the trust of the company who built your car has been placed in your local manufacturer-approved repairer. Trust those who know and bring your vehicle to PanelCraft UK for a repair experience so exemplary that you won’t even be able to tell that your pride and joy ever had an accident.

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PanelCraft UK scoop not 1, but 2 awards!

Jaguar Land Rover Incentives Programme 2017-18

Benefits of using a manufacturer-approved repairer

The importance of know-how